Shipping policy

Shipping and Refund:

We only start packing and despatch once the item is ready, which takes 3-5 working days.

If the item is custom created, the lead time is usually between 20 and 50 working days - depending on the complexity and type of decoration. We inform you about the exact timeframe individually when confirming your order.

Regional delivery times:
 - Europe: 4-15 working days
 - USA / Canada: 4-15 working days
 - Rest of the world: 7-28 working days

All orders are securely and aesthetically packaged to ensure that each item arrives safely - and in good spirits.

Return Policy

If you receive an item and feel it's not your hero - you can return it within 14 days of receipt.

Return Conditions:
 - The product must not have been used
 - It must be returned in its original packaging
 - Return shipping is at the buyer's expense
 - Refunds are made within 3 working days of receipt of the return to our warehouse.

We value your choice and want you to have only those items in your home that evoke warmth and joy. That's why we treat returns with understanding - the main thing is to be honest and for love.

Damaged goods on delivery

We pack each item with special attention - aesthetically and securely. But if your item is damaged in transit, simply contact us within 48 hours of receipt.

Please include photos of the packaging and the product itself, so that we can quickly sort out and offer a solution: a replacement, a refund or a customised solution.

Important: damage caused by careless unpacking is not refundable - be careful with knives and scissors when opening the box.

Product exchange

Exchanges are possible if the product has not been used and is in perfect condition. We will be happy to find you another item to match your colour, size or style - as long as you are happy with it.

Terms of exchange:
 - Return of goods to the warehouse - at the expense of the customer
 - Re-delivery - at the standard rate
 - Exchange is possible within 14 days from the date of receipt

If you are not sure about the choice - write to us before ordering. We can help you find something that will really suit your space.

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